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Complaints and Comments

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Problem Status: Disruption
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Disruption - 52 days ago

posted: 15/03/24

Trying to cancel policy. Entered and checked details from renewal document. Tried 3 times and got ticks against every line. Then their system can't find the policy. Suggests calling them - waiting on the phone for hours - or trying again in 24 hours. Still sending out policy details containing all the information a fraudster would need by email because, apparently, their customers can't deal with simple security. Used to be good, but now hopeless and uncompetitive.

Down - 261 days ago

posted: 19/08/23

UK quote retrieval will not then allow 'continue' in order to place a car insurance policy with LV=. Apart from LV= rapidly losing their 'Which' status....they will be losing custom hand over fist.

Disruption - 271 days ago

posted: 09/08/23

Have not been able to retrieve car insurance quote for 5 days - despite following all steps - and using a neighbours' computer

Disruption - 274 days ago

posted: 05/08/23

I can log into their website on my account but when I try to access my saved quote it says they are having problems which they are trying to resolve and try later. No status page, and no live chat Been the same for the last 6 hours. Hardly a good image for a big insurance company.

Down - 282 days ago

posted: 29/07/23

I have a car quote from Confused. When I go to process it and get on to the LV site , it says they are having problems which they are trying to resolve and try later .Been the same a few days.