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Site is hacked again... All ftp / sites down, email from them today stating all sql / mysql servers have been deleted and no backups are available. They have created new endpoints for ftp / sql server, as the old sql servers are unrecoverable. They advised that there is no way for them to recover any databases as they are now gone, you MUST use an old backup to restore, they will NOT admit they been hacked
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Hi Mo, regarding your question, my website is down more then 24h so i started to explore smarterasp.net alternatives. I explored two strategies: A) Strategy A i explored similar companies like smarterasp but EU based. B) Strategy B i explored local/national asp hosting providers in my country (Croatia) Results A) Exploring i learned that basically, smarterasp and similar players on the market are big companies / coorporations which own or/ and resells huge data data centers around all continents and this proves why they offer hosting from few $/€ per months. By exploring alternative smarterasp companies in EU i found a small number of alternative brands like these: https://www.eurovps.com/ https://www.namecheap.com/hosting/shared/ https://hostforlife.eu/ASPNET-Shared-European-Hosting-Plans.aspx https://ukwindowshostasp.net/ https://www.asphostportal.com/Windows-Shared-Hosting-Plans.aspx But...we need to be careful....by exploring those alternative big players on the global market which offers cheap windows hosting...i noticed that almost all these companies and "competitors" from the links above..they share the same packages, almost same price...same product descriptions...SAME DATACENTERS....i came to the conclusion that actually behind all these big players with different names/brands is actually the same coorporation / organisation...check their websites..check their products..prices..packages..server descriptions...even when you start the Live chat you get the same live operators..from smaterasp...so..i am afraid when it comes to these cheap win hosting from these big corporations i am afraid behind all of them is he same company...even these EU "competitors"...they have the same offers like smarteasp...same... Result B) Since i am located in Croatia i started to explore more seriously my local asp hosting providers...of course their prices cannot compare with the cheap prices from smarterasp and "alternative" players, he local / nation ones are more expensive, but at least they offered me a more personalized customer approach..they have their data centers...and i can speak directly with the technial team when it comes to support / maintenace, so they have a more personalized approach with the customers so most probably i will abbandon these big players which offers cheap asp hosting on these data centers around the globe and try with my local / national providers
Feel the same thing to move to an alternative provider Although smarteraspnet was working all fine until now, but now more than 24hours of server down is not acceptable and affect a lot our business and image. Would you guys propose any better alternative for EU location ?
Smarterasp notification of yesterday: NOTICE: One of server nodes in EU Datacenter got power supply issue. We are working on it and it wil be fixed soon. There might be a short interruption to your websites during this time. - Oct 14, 6:08 PM PST. All EU websites on smarterasp are down....already 15hours.... perfect fail-over strategy from smarterasp....a disaster...
SmarterASP is a very amateur operation. I reported XSS security vulnerabilities in their custom hack of a control panel 6 weeks ago. They assured me they were secure, even though I gave steps to reproduce how any user could attain Admin privilege on the server. Well, I guess I was right. They have been attacked by ransomware and they are refusing to pay the ransom. Instead they just lie to their customers, now claiming they have an "expert" working on decrypting the files (haha!). They truly must think their customers are as amateur as they are. Thankfully, I took daily offsite backups of, so I'll be fine, but many will lose their jobs and livelihoods over this.
SmarterASP is a very amateur operation. I reported XSS security vulnerabilities in their custom hack of a control panel 6 weeks ago. They assured me they were secure, even though I gave steps to reproduce how any user could attain Admin privilege on the server. Well, I guess I was right. They have been attacked by ransomware and they are refusing to pay the ransom. Instead they just lie to their customers, now claiming they have an "expert" working on decrypting the files (haha!). They truly must think their customers are as amateur as they are. Thankfully, I took daily offsite backups of, so I'll be fine, but many will lose their jobs and livelihoods over this.
This is from their main page when you try to live chat with them: " Your hosting account was under attack and hackers have encrypted all your data. We are now working with security experts to try to decrypt your data and also to make sure this would never happen again. Please stay tune for more info. Please know that we are getting thousands of messages in our email and live chat and we don't have enough staffs to reply them all. We will continue to put out notices on our Facebook page and http://status.smarterasp.net/ page, Please check back soon. "
Hosting, Email, Chat Support, Phone Support, ALL DOWN for the last 14 hours. No way to contact them, my email, my customers email, all the web sites they host, all down. NO ETA, no service, Calling support gets you a recording that all techs are busy, call back later BYE!
All my sites hosted by them are down, All sites show "WebKnight Application Firewall Alert" , no contact available, email not working, Ticket system down, chat down, Phone number says "No one is available call back later.." I am done with this joke hosting company. Enough is enough.
Still down. I've emailed [email protected] but had no response. Getting near to a refund demand and web host switch.
Disruption
Down