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As of 07/02 web site is still down. Down for week and a half. Was able to pay my balance via phone today. As soon as web site is working I'm cancelling the two credit cards that I have that are processed by Comenity. Any bank that goes down like tis one did for planned update and is still not p again after 2 weeks just cannot be trusted with my money.
This site has been down week now. I fear they had a breech and are trying to clean things up and are not informing customers. I have a J. Jill, Talbots, Boscovs and Eddie Bauer card from this bank. They had better get this straighten out soon. Two of those closed before the shutdown, but two will close the beginning of July. Cannot do a thing on the website. And I am not calling bc so many have said it is a waste of time.
They now say you can call # on back of card and make a payment over the phone. It let me do the entire process choosing how much I wanted to pay etc. and then it says "couldn't do final step (payment to go through) you will be charged $9 and you will need to talk with a customer rep" and then an automated message that is the same as posted on their site when one tries to online pay and click. What the .......I'm not paying a $9 fee nor am I going to pay a late fee since this was due around the 28th and Comenity has been down for a week or more.
ALL OF THIS IS TRUE >>Cannot log on. Cannot reach customer service. Cannot use phone payment method as call is redirected to customer service after entering cc number. Cannot fast pay after entering cc number and ss last four digits. CS recording stating message transcribed here in other comments. MY PAYMENT IS NOW LATE! They better wave penalty.
Cannot log on. Cannot reach customer service. Cannot use phone payment method as call is redirected to customer service after entering cc number. Cannot fast pay after entering cc number and ss last four digits. CS recording stating message transcribed here in other comments. MY PAYMENT IS NOW LATE! They better wave penalty.
Can't log onto comenity.net for any of my accounts. The message I get is, "We're sorry. A technical glitch occurred and your request could not be completed. Please try again." The help page says, "We are currently undergoing a planned system update that has taken longer than expected, thank you for your patience as we work to restore service as quickly as possible. In the meantime, your account information remains secure through this update. We apologize for any inconvenience caused by this disruption." No answer when attempting to contact customer care. No information on how to pay my account. I sincerely hope I am not going to be be penalized for late payments due to THEIR screw up!
Message displayed on website - it has been there for a few days. "We are currently undergoing a planned system update that has taken longer than expected, thank you for your patience as we work to restore service as quickly as possible. In the meantime, your account information remains secure through this update. We apologize for any inconvenience caused by this disruption." Seems like they are having major problems without advising what the trouble actually is, which is pretty par for this crappy bank!
Bee receiving this message for over a week: "We are currently undergoing a planned system update that has taken longer than expected, thank you for your patience as we work to restore service as quickly as possible. In the meantime, your account information remains secure through this update. We apologize for any inconvenience caused by this disruption." Can't access my account or pay my bill
I have all my credit cards and loans sync with my Quicken. First noticed this problem about a week ago, where it would not sync. I tried to go to the site and it indicates there is an update occuring. This update occurring has been going on for about a week now. No access to site and no real word on what is going on.
Disruption
Down