corecomm.com Up/Down Status

I have not received any emails for 24-26 hours. Nothing happens when I try to log on through webmail. I have tried multiple times with three different devices. When I call customer service or tech support I get the same recorded message telling me you are busy and I should call back at a later time, then it disconnects the call so I don't even have the option of staying on hold. This is causing considerable issues and it is even more frustrating when you make it virtually impossible to get help.

UPDATE: After an hour, the phone was answered and yes, they are aware of the outage and are working on it. No estimate of resolution.

Their email servers go belly up once or twice a year. This is about the fourth or fifth time we've had to suffer through this. They are not answering their phones either - I've been on hold to customer service for an hour now.

NO email access for 2 days when trying to log in

No emails and it's today 11/6/23, not what it said "POSTED 06/11/23

I can't get any emails

WEbMail server appears to be down

My hosted website is not accessible.

Site is up, but mail server appears to be down. Can't access email. They won't answer phone tech support or customer service. What the hell is going on?

No connection to web mail.

No connection

Is Corecomm down?

Not connecting

SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data This is what I get when I try to log on...

There email service is a 2 out of 10 I have an email address I have used for 20 years and i need to keep it or I would leave.

Corecomm webmail will not receive emails.Sending email is okay.

My email says A fatal error

Email is not working.

Email is *AGAIN* unavailable.

Email not receiving messages

Eamil Not working

Cannot log into email but I can my account. Has that horde thing again.

Log onto email click to open and takes me back to log in page, over and over! Please

Core Comm is the worst... Down yet again... And a sweet disconnect when you try to call these clowns.

Email down again. No response to customer service or tech support calls.

Will not accept my password is it down?

Unable to get email. The mailserver at corecomm.com is returning the message "Account is temporarily unavailable"

A fatal error has occurred Authentication failed. Details have been logged for the administrator.

Email not working: Getting error authentication, on my mobile device since early this morning on my email

Corecomm email down again

No access.

No access to email server DOWM

Our server appears to be working. Office manager has received some emails today. However, two other emails associated with the account are not receiving. Please advise on [email protected]. The website for www.prairieservicegroup.com is working. Thank you. Chris Kluck, owner

Open email and when I click on next email returns me to log in page. History shows Horder::Log In whereas should say MAIL::Log In Hope this can be straightened out real SOON.

Can log in to email, however, the entire day's emails do not appear.

It's back up again. At least for now.

Is corecomm down?

The startup page is now back up. But everything else (including our mail servers) is still down. At least this gives me an inkling that they are working on this. Their customer service, or lack thereof, given the absolute silence as to what's been going on, is unacceptable.

I am losing money and potential clients over this! Not just e-mail server, but also their web site, home page, billing page. All gone!! No explanation. It's Friday after 4:00 PM CST, the message on their phone line says they are closed for the weekend!!?? They better be working on getting things restored however long it takes tonight!!!! This is crushing my ability to work!!!

The scary thing is that webmail.core.com does not resolve to an IP. It's as if they didn't renew their DNS name.

Is corecomm.com server down?

How professional, customer service agents are all busy...disconnect. What a joke, the step is bankruptcy due to no customers. Maint. on a Friday, WTF.

Core.com has been down all day; cannot access any of its functions (account options, email, etc.) Their email address of webmail.core.com will not send/receive email. Their voicemail says "call during business hours of 9am to 5 pm Monday through Friday." Phone number is 877-267-3266. It's now 4:30 pm CDT on a Friday.This workday is just out of step with today's world.

The server has been down all day and now the office is closed and cant talk to anyone, Whats up??? I need my to check my email, its important

Been down all day, as least anytime I've tried to check my email. I appreciate that this site/forum is available to let me know it's not just me, but it would be great if there was a short paragraph at the top of the page with a quick statement on such a large outage and if there was any estimate on when our service would be restored. Thx

No service

Who's running things over there anyway, Larry, Curly, or Moe?...Probably Shemp

Why has the server been down all day 12/4/2020? Will we be credited for this outage?

Are these posts from today, Dec. 4, 2020? Our corecomm has been down all day.

Why the comments say 4/12, and it appears confusing to those of us in the U.S.A., is because overseas, dates are written with the DAY first, and the MONTH second. In other words, their 4/12/20 is U.S. 12/4/20, or, today. Meanwhile, I am becoming IRATE at the fact that ANY communication, as to the nature and expected duration of the problem, has been non-existent and impossible. My business is suffering as a result, and I am livid. Unforseen problems occur, and I do understand this. But the company has an obligation to inform us of just what the hell is going on!!

Ridiculous, we are trying to run a business here.... CoreComm, figure it out please!

Email server still is down - for past 4 hours or more.

Why do all these comments say posted 4/12/20?

At least they finally put a message on their voicemail telling us that the server is down for 'maintenance'. Earlier, there was just a "sorry all customer service reps are busy" CLICK. Why is it that no other web service I have worked with has these extended problem? Come on Corecomm.

The headquarters of Corecomm Communications is located in East Lansing Michigan. Here is their BBS listing: https://www.bbb.org/us/mi/east-lansing/profile/internet-marketing-services/corecomm-communications-0694-4015686 The phone number 877-267-3266 has a pre-recorded message saying: Thank you for calling localnet. The system is down due to maintenance...etc...

Website down since last night!

Site is down. Customer Service has been changed to an Up-Sell Sales Pitch, then disconnects. How do we access business emails?

Has anyone heard of an ETA from Corecomm about when they'll be back up?

Can't receive or send emails

Down since 11pm Dec 3

Down since yesterday 12-03-20.

This happens every few months with Corecomm, historically. They just upgraded to modern day website security, so there was reason to be hopeful for a little while, but now they are back to their old selves. I suspect equipment maintenance/obsolescence issues.

All servers are down, payment center is down, website for sales is down, FTP is down, Emails are down. no phone responses. they either have had a major fire/catastrophe, or they packed up, took the money and skipped town.

Cannot connect to mail server or Corecomm website

What the hell is going on? Serve appears to be down, yet when I try to call for support, a recorded message says "all agents are busy," then hangs up. I NEED to access my email!

Cannot log on - seems down and get hung up on every time I call

Cannot login and when try to call customer service get hung up on immediately. What is going on!! I need to access my account.

Voyager.net is down. So then you do what you always do with everyone else. Call Customer Service ... but find it is "currently busy" and then the line just hangs up on you. Technical support is the same. Their website is down, too. How is this even possible nowadays? I have legitimate concern that they've just been shut down by the FCC overnight.

Cannot Log On to webmail.core.com. Help line hangs up on you.

Cannot access Outlook. "Server not found" message. Major problem in our operations.

Can't access email via web or outlook. Get server not found message in outlook. Fix it, please?

We are not receiving or cannot sent emails. This is a Corp. Business that depends on everyday operations 27/7

Mail servers (in

I am not receiving emails since Saturday 11/7/2020. And i have been on hold for 30 minutes. Surely you can't be working that hard.

Cannot open Webmail get code: ERROR: ERROR: Connection dropped by IMAP server.

I can look at only one message and then must leave the site, wait a bit, then come back to see the next message. Same with Spam and trying to delete Trash.

Am I the only one who’s email is not accessible. I knew it was coming because every time I pay a bi annual invoice it goes out. Also I notice a huge amount of spam before it goes out as well. Trying to move things over to a new account with a different company but it’s taking some time since I have had this account for years. Guess I will never know if someone was trying to contact me. It’s not a Covid thing that’s for sure

For me, using mail client (e.g. Thunderbird) or browser (Chrome) on PC seems OK. Chrome on Android is "cyclical" as reported, but at least eventually letting me read Inbox. They put a "help link" on login page that may(?) help: https://webmail.core.com/webmail-security-help.php

Have not been able to access execpc.com email since last week. Same circular path as creviews and raywalsh noted below: (your site) "uses an outdated security configuration" etc. If you click on "advanced" = "Your connection is not fully secure. This site uses an outdated" etc. Very frustrating that Corecomm no longer offers 24/7 tech support via phone--only M-F Eastern time. I'm on Central Time and you don't begin answering your phone until ten minutes after I have to clock into my Monday through Friday job and you stop answering twenty minutes before I am able to clock out. I don't get a lunch break, need two weeks' notice to get a day off (if I'm lucky), am not able to make personal calls from work, and only have internet access when I have a hotspot checked out from the local library. It's due on Wednesday, and one of the tasks I wanted to accomplish with said hotspot was weeding out emails from execpc.com where I'm at 98.6% capacity. When may we expect normal service to return?

I cannot get into my corecomm email

My computer won't allow me access, it says: YOUR CONNECTION ISN'T SECURE This site uses an outdated security configuration that might expose your personal information when it's sent to this site (for example, passwords, messages or credit cards) NET::ERR_SSL_OBSOLETE_VERSION When I hit advanced, I can get to messages, when I try to access the messages, I get to this screen again. I have access to other sites, including bing, google, msn news etc. but can't open up messages Please fix!

Not able to access my email.

Cannot get in due to security issues

Looks like it finally came back online within the last couple hours (before 21:30 EDT). It was the exact error but took over 48 hours to restore this time - at least their tech worked this weekend.

I can't sign in on the internet (core.com) and I can't download to Outlook.

Horrible company. It's so painful to change companies. I've had core Comm since 1998. Server frequently goes down for days. Emails are not recovered and senders don't know their e mail was not received.

Received email ( on my new service) and was told they do not know what the problem is or how to fix it. Yep, they are definitely going out of business. The damage has already been done. Now it’s if I can get a reimbursement on recently renewed account. I imagine my dad, the lawyer will have to get involved. I hate that. This service sucks.

You can bet that they will not work the problem over the weekend. Their junior IT team - most likely 1 individual - considers this a minor issue. Oh,and let me guess... they aren't answering the phone. Bunch of d-bags.

Cannot connect AGAIN. Unacceptable in today’s world. I believe this is the third time this year. Should compensate users for poor service

Sixth time email out -- this time second day. Is CoreCom going out of business????

Email Service not working

Corecomm email is down AGAIN! 8th time since February!

I am over this. Out again. Every time I am expecting something important. Can’t do it anymore. This has been a total waste of money. My free gmail account is more reliable than this. Guess gmail is my new email account. Pretty sure I will be fighting CornCobb for a refund.

Can log on to Home Corecomm but cannot log on to my email off and on this afternoon. 7th time in the last three months.

System running again an hour or so ago.

Incoming email failing again (Account is temporarily unavailable) sometime around/after 11:00 EDT. Outgoing (via server authsmtp.core.com) is still OK. These are exact symptoms as previous outages in recent months. Please fix ASAP.

Attaching response from CoreComm: -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, April 27, 2020 8:52 AM Subject: Re: ExecPC Server Issue - Email Acct [[email protected]] Dear CoreComm Internet Services Subscriber, I apologize for the mail problem over the weekend. The outage was fixed and service should have started working correctly on Sunday and be working now. The recent problems are with the mail server here. We are doing our best to fully correct the issue and prevent outages like this from continuing. -- Thank You, CoreComm Internet Services Technical Support 325 Hampton Hill Dr Williamsville, NY 14221 1-877-267-3266 [email protected]

Incoming email appears to work again maybe within an hour ago (after 23:45 EDT 4/25).

Same as last 5 times in last three months! I can log into my account, etc., but no email. Started late morning. Three weeks ago, it only took 3 hours to get fixed since I was able to call during the week. Don't know what the problem is but the tech was surprised I was having trouble since they replaced the servers having the problem. Ugh.

Incoming email failing again (Account is temporarily unavailable) sometime after 13:00 EDT. Outgoing (via server authsmtp.core.com) is still OK. If using web access, error is "unknown user" or "dropped by IMAP". These are exact symptoms as previous 3-4 outages. Please fix ASAP.

4 times in 4 months. Reporting to FCC. It will be back up when it’s time to renew I’m sure....Not gonna happen. ridiculous. Just been using as a backup since the 3rd time anyway. Just seeing how bad they get since there are no refunds on prepayment.

Seems to be working again, for me, starting ~12:30pm EDT. Hope it stays up...

No access to email since last night. This is the 4th time (third one was isolated with my account a few weeks ago and was handled in less than one day). New servers so don't know what the problem is. Hope it will be a quick fix.

Email is down again within the last hour (4/14 10pm EDT) ... same symptoms. This is the 3rd wave, all during middle of the month! Really hope they know how to restore quickly now.

Haha, Yep, here we go again. Last time I started transferring my email address and changing it in preparation to leaving this company. Have had this account for 25 years so it’s not easy to remember who all to change over. Asked them last time how to cancel service and how to get the account balance returned. Guess what....they don’t reimburse though our AG says they can’t do that and to file with the FCC.

No email again! 3rd time. Hope it is fixed VERY, VERY soon!

Finally after 3 full days I can get my email! Very concerning.... Twice in one month. Lost any email sent during this time.

Is everyone able to get their emails now? Have not seen much action on here so maybe it’s just me. Has been out all weekend. Second time now and I never got any of the back emails from last time when it was out seven days or more. Am asking for a refund and reporting to the FCC. Have to be done with this though chances are good they are going out of business.

My e-mail service is down. This is the second time in 3 months. What is the problem and when do you think it will be fixed? This is unacceptable! Very, very bad customer service!

Cannot access webmail. I see I am not alone. Please fix it.

It is not working again. Last email received yesterday between 7am and 8am Chicago time.

Cannot log in to get email AGAIN, same problem as in February. One can log in to website, but nothing for email. Hope this will be fixed SOON!

Same problem as last month for almost a week! Cannot log in to get emails or send. Maybe it will be a quick fix? Can log into website. Sure wish you could post update(s).

Cannot access emails from Customers or Operate our Business with this going on

Cannot receive or send emails.

Here we go again. No connection. Unfortunately can’t do this anymore. Kids are on mandatory on line school and this was to be the way to send some papers through to school. My fault for trusting this system again.

It looks like there is another outage. This is becoming a monthly incident.

Emails started to be accessible about 3 hours ago for my account, spanning 2/15 to today. Some emails maybe missing, but it could also be still catching up.

Corecomm user, not only in Wisconsin. It’s all over though they are putting out there that it is just a few.

This is how long term customers are treated. Tech support and customer service hangs up after a recorded message I don’t believe is the case. I feel they are going out of business and just buying time to make good their escape. I have contacted my Attorney Generals office and have filed a complaint. They said they can not ignore customers who have paid ahead for services. They suggested filing a complaint with the FTC as well which I am I the process of doing. Need to record everything as well as the time and funds to try and change things things over to something else. Will never trust this system again.

Is this just affecting those in the southeastern part of Wisconsin experiencing no email?

NO email since late morning of February 15, 2020. I can log into my account, but cannot receive nor send emails. Press 2 for tech, transfers to tech and announcement all are busy and promptly disconnects you. No idea. At least flash something on the main page for those of us who can log into our account but can get or send emails.

What is going on with the mail server? I have been without service for the better part of a week and cannot get any response from Corecomm Tech support.

One of my two email addresses has been down all week. No telephone numbers seem to get to a human who can explain what the issue is or a resolution timeframe. First issue I have had with Corecomm for 25'ish years. Disturbing.

Email server appears to be down still - several days now. Indicative of the technical expertise they have on staff as they probably have no clue on a fix. Seriously considering on making a PERSONAL visit.

The email server has been down since 2/15/20 with no way to login or access email. Customer service stated they expect to have it fixed today or Thur but today is still down. I was not informed as to what the actual problem was.

Email outage - Does anybody have a twitter handle for anyone at Corecomm? This is ridiculous!

My email password spontaneously stopped working last Saturday, 2-15-20, and all reset attempts on my end resulted in no change. Your phone support immediately switches to a recording saying that some email accounts are down now with anticipated date of resolutions. My question is, are you now out of business, or have you given up on fixing this problem? At what point shoul users bail and set up new accounts at a different ISP? Thanks, Jay K. Nixon, [email protected] is my alternate email, phone 262-498-23655 or 262-633-3090([email protected] is the down account)

No email service for 6 Days,

Wow Julian, 60$ a year? I was paying 143.40 a year and then in 2019 it went up to 237.00. All I have is email and tech support but as I have found out I really don’t have that as they aren’t answering my emails from a gmail account or taking phone calls. At this point I have neither email or tech support services. Been out for 6 days. Isn’t worth the 60$ a year much less 237.00.

... and never had such downtime, and without ETA. They owe us - a fix ASAP, an apology, explanation, compensation ...

[Cont'd] ...

[Reposting - Entry yesterday was truncated for some strange reasons...] Same experience as posted below - can't access incoming email for days (outgoing still OK w/ local client SW). Been a paying customer for 25 years almost,

Can log, receive and send on one account, but not on my second account. N o response from Core Com.

Calling their customer service phone number during business hours gives a recorded message saying that some users are affected by an email outage and there is no ETA for the repair, but they are working as quickly as possible to restore service - after 5 days.Also no online chat support. I am paying $60/yr for this???

We cannot receive or send emails

Same experience as posted below - can't access incoming email for days (outgoing still OK). Been a paying customer for 25 years

Considering the current email outage, I got a laugh when I read this at https://corecommhosting.com/email-hosting.php: Why Choose CoreComm? Stability: With over 24 years of experience in the industry, you can be confident in our services and support. Reliability: Our 99.99% uptime guarantee provides the peace of mind that you need. Toll-Free Technical Support: Our trained staff are here to answer all of your questions Maybe one of their 24 year old servers broke down and they can't find replacement drives from that era anymore.

Jerry, You are probably right. They recently upped the cost by 60.00 a year and doubled the cost of tech support. I guess that meant only if it’s convenient to them. Have had a secondary gmail account which is free and have never had a problem with it. Maybe it needs to be my primary account. I get a ton of spam and have wondered when I’ve had this problem before if they get hacked a lot. Don’t know but tax time is not the time to have this issue and no support.

Email service down for days, horrible customer service, time to look for a more stable, cost effective alternative.

System is down. customer service is not answering phone.

Calling their customer service phone number during business hours gives a recorded message saying that some users are affected by an email outage and there is no ETA for the repair, but they are working as quickly as possible to restore service - after 3 days.

I haven't been able to receive emails for five days!!

No email

No service.. Can't log on

Is there a problem with accessing e-mail? I have not been able to get to it since 10:30 yesterday.

Same as Gary Tong below: ERROR You must be logged in to access this page. Go to the login page No one answering phones either. The Ms VERY unhappy!

Cannot log in to webmail, it says error / got back to login [email protected] Occasionally, repeating the log in action, i can get to INbox, but any action there goes back to Error. This happens on three different PC I run. Thank you, Gary

Corecomm down. Becoming a regular thing. My business can't have it.

Web Mail down, cannot contact anyone at corecomm, just get recorded message about service disruption for maintenance work - will be back up at 3:00 PM.

Trying for one hour to access corecomm without much success

Business website and email are down.